Frequently Asked Question's
Thank you for visiting the UsMen FAQs page. The most frequently asked questions regarding our business and service, how to place an order, treatments, and shipping are all covered in the information on this page. If you have any further questions, don't hesitate to get in touch with us.
The prescription of medication always requires a consultation. This is applicable whether obtained offline or online.
The consultation includes both general and specific medical questions concerning that particular issue. Additionally, we will need your personal information for delivery and payment.
This quick 5-minute consultation includes all the necessary questions to ensure you receive the best care.
All inquiries made while prescribing prescription medications are 100% necessary to ensure that you receive the best medical care possible.
It is illegal to purchase medication online without a prescription. Our process ensures that you only receive safe and suitable medication from the medical details you have provided. This is in the form of a consultation detailing suitable questions for your condition, which is then reviewed by a certified UK clinician.
Any website that allows you to purchase medication without a prescription from an online consultation is operating illegally. Taking medication ordered from such websites could put your health at risk. At UsMen patient safety is our number one priority.
Certain bodies should regulate authentic online pharmacies and health brands. This includes GPHC; USMEN are registered with the GPHC. All websites selling medication online should also have a compulsory online consultation that will be reviewed by a certified UK doctor or clinician. If a site doesn't have this, the medication you're buying may not be authentic. We are registered with the GPHC.
Yes, you have to be 18 and over to access the UsMen website to purchase medication online. Our process for buying medication will involve an age verification process and purchasing medication on a minor's behalf is forbidden.
Unfortunately we only serve clients within the UK that can receive their treatment to a verified UK address.
You can, however our service is all-inclusive so the prescription is included in the cost.
It may be necessary to contact you if there are any problems with your order. Problems can sometimes occur with taking payment or because the clinician has some further questions about your health, having already reviewed your consultation. If we contact you by phone, it minimizes any delay to your order and is one of the quickest ways to overcome any issue.
Yes, absolutely. You can contact our Clinicians on 01484 950101 and they can talk through all the consultations. This can take between 5-10 minutes.
Here are some tips before calling to place your order;
Have a clear idea of your general medical health and have your personal details such as your bank card ready to process the order and confirm your age.
You can review the consultation beforehand by clicking to order the particular treatment where the medical consultation form will appear.
This will depend on which treatments you wish to order. Certain medications may interact with each other, causing harmful side effects. If you wish to place a second order for a different medication, take another consultation and the clinician will be able to assess whether you are safe to use this medication alongside your previous order.
Once your consultation is complete, it will be scanned through our system. If there's an initial issue, our Customer Service Representatives will contact you. It will also be checked by a certified clinician who may ask for some additional information.
Alternatively, there could be an issue with your personal and/or payment details. Our Customer Service Representatives will look to resolve this issue over the phone; however, if you are unavailable you will be emailed as well.
If there is an issue with your consultation, this doesn't mean you will not receive your order, but we need to ensure the medication is safe for you to use. If your order is declined by the prescribing pharmacist you will be told the reasons why.
No, it is dangerous and wasteful to stockpile medication for further use. This is the reason why we have a set amount of package sizes for each medication.
If you have special circumstances, please contact our Customer Service Representatives for more details. We can also prescribe the correct amount of medication on a repeat prescription method that meets guidelines to safeguard our customers against being overprescribed medication.
Our Repeat Prescription service (RPS) enables you to continue your treatment uninterruptedly (between review dates designated by our medical practitioners, typically 3-6 months) by receiving repeat prescriptions from our medical staff in addition to a regular flow of your medication. Prescribers must prescribe before a patient can buy prescription medicine from our pharmacy.
Due to UK laws and regulations associated with prescription medications, we cannot exchange or refund your order once it has been dispatched from our pharmacy for delivery.
If you believe your order has been damaged or opened, please contact our Customer Service as soon as possible.
The medication you order will always be genuine medicine, however, like all products, the packaging may be different as we use a few preferred UK manufacturers to ensure we always have stock readily available. This doesn't mean the medication isn't authentic and it will still be the same.
It's worth noting that certain medications have a cheaper version. Every prescription medication has at least one active ingredient, which may be available in branded and non-branded versions. They work in the same way.
When buying prescription medication, a website must have the correct licenses from the General Pharmaceutical Council (GPHC). At UsMen we are approved by the GPHC and the medicines we supply are regulated by the MHRA
This ensures that you will receive genuine medicine, but there are also additional factors you can check yourself when you receive the medication.
Check that the packaging hasn't been tampered with, the patient leaflet is present and the blister packs are untouched.
Check the expiry date.
Are the pills authentic? Specific medications will have particular sizes, shapes, and colors.
We do recommend that you inform your doctor when buying medication online so they can keep up to date with your medical health and records. This can be done during the consultation by ticking the relevant box.
If you're beginning a new treatment, you may experience some side effects. These tend to be manageable and disappear over time. If it is a continual medication you are taking and this is your experience, you can email our clinicians for advice or call 111.
If you have any concerns regarding side effects or symptoms of an allergic reaction at any point, or have been experiencing symptoms for a long period of time, please stop taking the medication and seek medical attention as soon as possible.
Unwanted medications can be posted back to USMEN using the following address: UsMen, 1 Acre House Avenue, Lindley, Huddersfield, HD3 3BB, or taken to your local GP surgery or pharmacy for disposal.
We accept all major credit and debit cards including Visa, MasterCard, Maestro and American Express
The transaction will appear on your bank statement as ‘Concept LTD'. This is to ensure your order is confidential.
We have more information of our complaints proceed within our Terms & Conditions
If you notice a mistake regarding the information we've displayed about a particular condition or medication on UsMen, please contact us at the following address with further details:
You can buy the following products online after a consultation if the Prescriber approves your consultation: Priligy or Dapoxetine, Sildenafil or Viagra, Cialis or Tadalafil, Propecia or Finasteride and Topical Finasteride & Minoxidil Spray. We are the cheapest online for a number of our products.
We only supply clinically approved treatments that will be best for you. However, it is important to remember that these are not a cure and you should avoid companies making such claims.